Privacy Policy

Esplanade Suites, a Sundance Vacations Resort managed by Esplanade Suites, LLC (Esplanade Suites), is committed to respecting your privacy and securely maintaining your personal information. The information Esplanade Suites collects from you and how we use it is summarized as follows:

The Information Esplanade Suites Collects
Esplanade Suites may collect information (including name, address, telephone number, email address, device location, transaction information, credit card or other payment information, and date of birth) when you:

• Book a reservation online through one of our websites or via telephone with a Esplanade Suites employee
• Sign up for email updates
• Participate in a contest or sweepstakes
• Participate in a survey following a stay at Esplanade Suites
• Participate in a marketing survey, promotion or event
• Otherwise provide us with information

Esplanade Suites maintains the information that you provide, along with a record of your transactions, in a secure database. Esplanade Suites may supplement the information you provide with data that is publicly available and data received from other reputable sources.

How Esplanade Suites Uses the Information it Collects
Esplanade Suites’ mission is to anticipate, accommodate, and personalize our guests’ travel experiences throughout our collection of diverse properties. To achieve this goal, Esplanade Suites collects information to:

• Process, confirm, and fulfill your reservations
• Process your payments
• Provide services you request
• Contact you about the status of a payment or reservation
• Send you promotional offers we believe will be of interest to you
• Send you email updates
• Recognize you when you return to our website
• Optimize the functionality of our website to make it easier to use
• Customize our communications to you and our other clients
• Improve our customer service

Information Esplanade Suites Shares with Third Parties & Your Privacy Rights
Esplanade Suites contracts with other companies to provide certain services, including maintenance, check-in/concierge services, name and address verification, email distribution, market research, and payment processing. Esplanade Suites provides such companies with the minimum information they need to deliver their services and requires them to ensure that your privacy and information are respected and protected. Specifically, such companies are contractually prohibited from using any information they receive from Esplanade Suites for their own purposes or from sharing such information with anyone other than Esplanade Suites.
Esplanade Suites may also be required to disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Esplanade Suites may also share information with companies assisting in fraud protection or investigation; however, Esplanade Suites does not provide any information to these agencies or companies for marketing or commercial purposes.

How Esplanade Suites Uses Email
When you provide your email address, Esplanade Suites will email you as needed to process your bookings and/or payments, respond to a request, or provide customer service. Esplanade Suites may also send promotional emails about special offers, promotions, services, or events we believe may be of interest to you. Esplanade Suites’ goal is to send promotional emails only to those who wish to receive them. For this reason, you can opt-out from receiving promotional emails by clicking on the “unsubscribe” link provided at the bottom of every such email. Because email campaigns are planned in advance, it may take several days for your request to take effect. If, due to human error, you continue to receive unwanted email communications, please contact us and we will make every effort to correct the situation. Also note that if you choose to opt-out of receiving promotional emails, Esplanade Suites will continue to send you emails concerning specific bookings and/or payments and may send email responses to communications received from you. If you decide later that you would like to again receive promotional emails from us, you can also re-subscribe to Esplanade Suites’ email distributions.

Receiving Communications from Esplanade Suites
If Esplanade Suites needs, or is required, to contact you concerning your reservation, we may also do so by telephone, and/or mail.

Cookies
Cookies are small data files stored on your computer by your web browser. Cookies enable you to book reservations on Esplanade Suites’ website. They also allow Esplanade Suites to enhance and personalize your online experience. If you set your browser to refuse cookies, please call us to book a reservation or make a payment.

Updating and/or Reviewing Your Information
To update your personal information on file with Esplanade Suites, (including name, address, telephone number, and email address), please contact us at 800.522.7850. Limited information regarding prior bookings and payments may also be available to you. To safeguard your privacy, we will need to validate your identity before you update or review your information.

Security
It is Esplanade Suites’ intent to protect against loss, misuse, or alteration of information that we have collected from you or received from other reputable sources. Esplanade Suites uses various current technologies and processes to protect our client’s data and limits the information provided to outside companies with whom we contract to only what they need to provide their services. It is Esplanade Suites’ practice to encrypt sensitive data we receive or transmit. When you book a reservation or make a payment, your transactional information is transmitted in a safe, encrypted format.

Policy Changes
On occasion, Esplanade Suites may use customer information for unanticipated uses not previously disclosed in this Privacy Policy. If Esplanade Suites’ Privacy Policy and/or information practices change, we will update this Privacy Policy on our website. For this reason, Esplanade Suites encourages our clients to review our Privacy Policy periodically.

Quality Assurance for Customer Service Purposes
To make sure we continue to offer the best service possible, your communication with Esplanade Suites’ employees may be monitored for quality assurance.

Questions or Comments
For questions, comments, or assistance concerning Esplanade Suites’ Privacy Policy, 570.820.0900 x1197 or [email protected] (email).